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Terms and Conditions

If you have any questions regarding our Terms and Conditions then please contact us direct on 02036334408 or use our contact form below.

RSRLaw.co.uk is operated by RSR Law Solicitors and is an associated Trading Name

RSR Law
PO Box 73871
London
SE1 9DJ

This service is provided by solicitors of England and Wales. RSR Law is authorised and regulated by the Solicitors Regulation Authority. (ID 607630). Vat Number: 178 1152 06.

Claim Handling

All claims will be dealt with by RSR Law Solicitors.

Solicitors

RSR Law are regulated by the Solicitors Regulatory Authority and adhere to its codes of conduct.

Complaints

For all complaints please contact us directly so we can resolve your issue and let you know our complaints procedure, alternatively:

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is enquiries@rsrlaw.co.uk

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided then you should inform us immediately, so that we can do our best to resolve the problem. If you would like to make a formal complaint, then contact us directly by phone or email (enquiries@rsrlaw.co.uk) for a copy of our complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority. For more information visit: https://www.sra.org.uk/consumers/problems.page

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • AND
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them directly:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Contacting Us

All calls may be recorded and used for internal training and regulatory compliance purposes only.

All emails will be dealt with as set out in our Privacy Policy.

Fees and Charges

All our Solicitor's initial advice and evaluation of your case is FREE of charge.

Please note: Our advice can only be given in relation to the service we provide and whether we believe you have a potential case.

Any further investigation may incur a charge but this will always be explained prior to entering into any agreement and before work commences.

All Terms and Conditions applied by the instructing solicitor must be adhered to.

Funding Options

All funding options will be explained in full by the Solicitor handling your claim prior to entering into any agreement.

Funding options include a "Fixed Fee" arrangement . The Fee will be agreed prior to entering into any agreements with the instructing solicitor handling your case. The Fee will be a "Fixed" amount and you will not be charged above this amount. An example of a fixed fee is available on request.

The term "Fee FREE" in relation to a settlement or compromise agreement denotes that the client will not have to pay our fee and it will be paid by the employer. In the event an employer will not pay we will ask the client if they would like to proceed before any fee is due or work is done.

All Terms and Conditions applied by the instructing solicitor must be adhered to.

Costs - Employment Law & Unfair Dismissal

Our pricing for a wrongful or unfair dismissal claim is as follows:

Simple Case: £1,500-£4,000 plus VAT
Medium Complexity Case: £5,000-£7,000 plus VAT
High Complexity Case: £6,000-£10,000+ plus VAT

The factors that dictate the likely fee are:

The complexity of the case
The type of unfair dismissal claim being made
The number of witnesses and documents
Whether there are any other employment issues linked to the dismissal

Key stages of the claim and what fees cover

Taking initial instructions, reviewing papers and advising on merits and likely compensation
Entering Early Conciliation to settle the claim without Tribunal proceedings
Preparing the claim or response to it
Reviewing and advising on the claim and any responses
Exploring and negotiating settlements
Preparing and regularly considering the schedule
Preparing for and attending any Preliminary Hearing
Exchanging documents and agreeing documents
Taking and drafting witness statements
Preparing the trial documents
Reviewing and advising on the other party's witness statements
Agreeing chronology, cast and list of issues
Preparation and attendance at Final Hearing, including instructions to the barrister

Expenses

There may also be expenses to pay in handling your claim, being payments to third parties, such as expert reports. You will be responsible for these expenses which would not be incurred without your approval.

The likely expense are barrister’s fees for either advising on your claim and/or attending the Tribunal hearing on your behalf.

Simple Case: £1,500-£5,000 plus VAT for one day hearing
More Complex Case: £5,000-£10,000 plus VAT for 2 or more days

These fees depend on the experience of the barrister include his/her preparation and attendance at the Tribunal Hearing.

How Long?

The time it takes from taking your initial instructions to the final resolution of your matter depends on when the case is resolved. If a settlement is reached during the Early Conciliation process, this could be 4-12 weeks.

If your claim proceeds to a Final Hearing, your case is estimated to take 12 – 18 months depending on when the Tribunal is able to list the claim for hearing.

All Terms and Conditions applied by the instructing solicitor must be adhered to.

RSR Law